Transforming Platform Reliability and Achieving SOC 2 Compliance for a High-Volume Link Management Service

About

The Challenge

As the platform matured, several operational and compliance issues became more pressing:

• SOC 2 Compliance on a Self-Managed Infrastructure
  The client aimed to achieve SOC 2 compliance while operating on a complex, self-managed, on-premises infrastructure. This introduced significant hurdles in terms of visibility, access control, data handling, and operational maturity.
• Data Security and Control Coverage
  With more than 300 billion highly-requestable data records, there was a clear need for comprehensive controls around data storage, processing, access, and protection. At the time, key areas such as encryption at rest were missing or underdeveloped.
• Low SLA Target
  The system’s existing Service Level Agreement (SLA) was capped at 90%, which fell short of expectations for both internal stakeholders and end users relying on consistent uptime.

Our Approach

To meet the ambitious goal of making the platform SOC 2 compliant while modernizing and stabilizing it, we assumed full responsibility for the technical side of the project—from infrastructure design to security operations. Our strategy included:

• Platform Ownership: We took over the full technical ownership of the platform, allowing for better coordination and faster execution of architectural and security initiatives.
• Security and Compliance Implementation: The platform was brought in line with SOC 2 requirements through major improvements in access control, logging, and alerting. We implemented protective monitoring across all infrastructure layers, deployed automated vulnerability scanning, and introduced incident response workflows including detection, reporting, and resolution processes.
• System Hardening and Stability Work: Significant work was invested in stabilizing the platform. This included database clusterization, capacity planning, and hardware resource management to ensure reliability and performance under high traffic loads.

Blog

Dmytro Petlichenko

5 min to read

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DevOps and Observability Solutions

One of the most technically rewarding aspects of the engagement was the level of customization achieved in both DevOps automation and observability:

Together, these custom tools significantly advanced the client’s operational maturity, providing not just compliance, but a measurable boost to developer efficiency and platform reliability.

The Results

The project delivered strong outcomes across both compliance and engineering performance: